:root {
  --bg: #070a14;
  --bg-2: #0d1324;
  --card: #141b2e;
  --card-hi: #1b2540;
  --border: #2a3454;
  --border-hi: #3d4a74;
  --text: #e8ecf5;
  --muted: #8894b8;
  --dim: #4a5478;
  --gold: #ffd166;
  --amber: #ffa94d;
  --green: #06d6a0;
  --red: #ef476f;
  --red-dim: #8b2f47;
  --blue: #4cc9f0;
  --purple: #b088ff;
  --radius: 16px;
  --shadow: 0 20px 60px -20px rgba(0,0,0,0.8);
}
* { box-sizing: border-box; margin: 0; padding: 0; -webkit-tap-highlight-color: transparent; }
html, body { background: var(--bg); color: var(--text); min-height: 100vh; }
body {
  font-family: -apple-system, "SF Pro Display", "PingFang TC", "Noto Sans TC", system-ui, sans-serif;
  background:
    radial-gradient(ellipse 80% 60% at 30% 0%, rgba(76,201,240,0.08) 0%, transparent 50%),
    radial-gradient(ellipse 70% 50% at 70% 10%, rgba(176,136,255,0.06) 0%, transparent 50%),
    var(--bg);
  padding: 28px 20px 60px;
  line-height: 1.5;
  letter-spacing: -0.01em;
}
.wrap { max-width: 1320px; margin: 0 auto; }

/* header */
header {
  display: flex; align-items: flex-end; justify-content: space-between; gap: 20px;
  margin-bottom: 24px; padding-bottom: 18px; border-bottom: 1px solid var(--border);
  flex-wrap: wrap;
}
.brand { display: flex; align-items: center; gap: 14px; }

/* 子分頁的「回主頁」按鈕 — 放在 logo 左側，瀏覽器返回鍵慣例 */
.back-btn {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 7px 12px; border-radius: 10px;
  background: var(--card); color: var(--muted);
  border: 1px solid var(--border);
  font-size: 12px; font-weight: 600; letter-spacing: 0.3px;
  text-decoration: none; transition: all 0.15s;
}
.back-btn:hover {
  color: var(--text); border-color: var(--border-hi);
  background: rgba(255,255,255,0.04); transform: translateX(-2px);
}
.back-btn .arrow { font-size: 16px; line-height: 1; font-weight: 700; }
.logo {
  width: 46px; height: 46px; border-radius: 12px; display: grid; place-items: center;
  background: linear-gradient(135deg, var(--blue), var(--purple));
  box-shadow: 0 8px 24px -8px rgba(76,201,240,0.5);
  font-size: 22px;
}
.title h1 {
  font-size: 32px; font-weight: 900; letter-spacing: -0.8px;
  background: linear-gradient(125deg, #4cc9f0 0%, #b088ff 45%, #ff6b9d 100%);
  background-size: 200% 200%;
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
  filter: drop-shadow(0 2px 16px rgba(176,136,255,0.35));
  animation: brandShimmer 8s ease-in-out infinite;
  text-rendering: optimizeLegibility;
  line-height: 1.15;
}
@keyframes brandShimmer {
  0%, 100% { background-position: 0% 50%; }
  50%      { background-position: 100% 50%; }
}
.title .sub { font-size: 12px; color: var(--muted); margin-top: 2px; }
.user-chip {
  display: inline-flex; align-items: center; gap: 8px;
  background: var(--card); border: 1px solid var(--border); border-radius: 999px;
  padding: 6px 14px; font-size: 12px; color: var(--muted);
}
.user-chip strong { color: var(--text); }
.controls { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.btn {
  background: linear-gradient(135deg, var(--blue), var(--purple)); color: #0a0e1a;
  border: none; padding: 9px 16px; border-radius: 10px; font-weight: 700;
  font-family: inherit; font-size: 13px; cursor: pointer; letter-spacing: 0.3px;
  transition: all 0.2s; box-shadow: 0 6px 20px -8px rgba(76,201,240,0.5);
}
.btn:hover { transform: translateY(-1px); box-shadow: 0 10px 24px -8px rgba(76,201,240,0.6); }
.btn.ghost {
  background: var(--card); color: var(--text); border: 1px solid var(--border); box-shadow: none;
}
.btn.ghost:hover { border-color: var(--border-hi); }

/* 主頁功能選項 — 各分頁/工具用不同色，肉眼一眼分辨 */
.btn.ghost.nav-refund   { color: var(--red);    border-color: rgba(239,71,111,0.45); }
.btn.ghost.nav-refund:hover   { background: rgba(239,71,111,0.10); border-color: var(--red); }
.btn.ghost.nav-mgm      { color: var(--purple); border-color: rgba(176,136,255,0.45); }
.btn.ghost.nav-mgm:hover      { background: rgba(176,136,255,0.10); border-color: var(--purple); }
.btn.ghost.nav-users    { color: var(--blue);   border-color: rgba(76,201,240,0.45); }
.btn.ghost.nav-users:hover    { background: rgba(76,201,240,0.10); border-color: var(--blue); }
.btn.ghost.nav-targets  { color: var(--gold);   border-color: rgba(255,209,102,0.45); }
.btn.ghost.nav-targets:hover  { background: rgba(255,209,102,0.10); border-color: var(--gold); }
.btn.ghost.nav-home     { color: var(--green);  border-color: rgba(6,214,160,0.45); }
.btn.ghost.nav-home:hover     { background: rgba(6,214,160,0.10); border-color: var(--green); }

/* 主功能 nav (退費/MGM)：solid filled, 大一點，最醒目 */
.btn.ghost.prominent {
  padding: 11px 20px; font-size: 14px; font-weight: 800;
  letter-spacing: 0.4px; box-shadow: 0 4px 14px -6px rgba(0,0,0,0.4);
}
.btn.ghost.nav-refund.prominent { background: var(--red); color: #fff; border-color: var(--red); }
.btn.ghost.nav-refund.prominent:hover { background: var(--red); filter: brightness(1.12); border-color: var(--red); transform: translateY(-1px); }
.btn.ghost.nav-mgm.prominent { background: var(--purple); color: #fff; border-color: var(--purple); }
.btn.ghost.nav-mgm.prominent:hover { background: var(--purple); filter: brightness(1.12); border-color: var(--purple); transform: translateY(-1px); }
.btn.ghost.nav-reports { color: var(--green); border-color: rgba(6,214,160,0.45); }
.btn.ghost.nav-reports:hover { background: rgba(6,214,160,0.10); border-color: var(--green); }
.btn.ghost.nav-reports.prominent { background: var(--green); color: #0a0e1a; border-color: var(--green); }
.btn.ghost.nav-reports.prominent:hover { background: var(--green); filter: brightness(1.12); border-color: var(--green); transform: translateY(-1px); }
.btn.ghost.nav-business { color: var(--gold); border-color: rgba(255,209,102,0.45); }
.btn.ghost.nav-business:hover { background: rgba(255,209,102,0.10); border-color: var(--gold); }
.btn.ghost.nav-business.prominent { background: var(--gold); color: #0a0e1a; border-color: var(--gold); }
.btn.ghost.nav-business.prominent:hover { background: var(--gold); filter: brightness(1.12); border-color: var(--gold); transform: translateY(-1px); }
.btn.ghost.nav-self { color: var(--blue); border-color: rgba(76,201,240,0.45); font-weight: 700; }
.btn.ghost.nav-self:hover { background: rgba(76,201,240,0.10); border-color: var(--blue); }

/* 次要 nav (設定類/重新整理/登出)：小一點、灰一點，不搶焦 */
.btn.ghost.nav-secondary {
  padding: 6px 11px; font-size: 12px; font-weight: 600;
  opacity: 0.7;
}
.btn.ghost.nav-secondary:hover { opacity: 1; }

/* 工作待辦 — 橫向 workflow（左→右進程感） */
.backlog-flow {
  display: flex; align-items: stretch; gap: 8px;
  overflow-x: auto; padding: 4px 0 8px;
}
.backlog-stage {
  flex: 1; min-width: 180px; padding: 14px 16px;
  border: 1px solid var(--border); border-radius: 12px;
  background: var(--card); position: relative;
  transition: all 0.15s; display: flex; flex-direction: column; gap: 4px;
}
.backlog-stage.clickable { cursor: pointer; }
.backlog-stage.clickable:hover { transform: translateY(-2px); border-color: var(--border-hi); box-shadow: 0 6px 18px -10px rgba(0,0,0,0.5); }
.backlog-stage.urgent { border-color: rgba(239,71,111,0.4); background: linear-gradient(180deg, rgba(239,71,111,0.06), var(--card)); }
.backlog-stage.warn { border-color: rgba(255,169,77,0.32); background: linear-gradient(180deg, rgba(255,169,77,0.05), var(--card)); }
.backlog-stage.done { border-color: rgba(6,214,160,0.28); background: linear-gradient(180deg, rgba(6,214,160,0.05), var(--card)); opacity: 0.85; }
.backlog-stage .stage-num {
  position: absolute; top: 10px; right: 12px;
  width: 22px; height: 22px; border-radius: 50%;
  background: rgba(255,255,255,0.06); color: var(--muted);
  font-size: 11px; font-weight: 700;
  display: flex; align-items: center; justify-content: center;
}
.backlog-stage.done .stage-num { background: rgba(6,214,160,0.2); color: var(--green); }
.backlog-stage .stage-title { font-size: 13px; color: var(--text); font-weight: 700; }
.backlog-stage .stage-count {
  font-size: 28px; font-weight: 800; line-height: 1.1;
  font-variant-numeric: tabular-nums; color: var(--text);
}
.backlog-stage .stage-count .unit { font-size: 13px; font-weight: 600; color: var(--muted); margin-left: 2px; }
.backlog-stage.urgent .stage-count { color: var(--red); }
.backlog-stage.warn .stage-count { color: var(--amber); }
.backlog-stage .stage-count.done { font-size: 18px; color: var(--green); }
.backlog-stage .stage-desc { font-size: 11px; color: var(--muted); line-height: 1.4; margin-top: 2px; }
.flow-arrow {
  font-size: 22px; color: var(--muted); opacity: 0.4;
  user-select: none; flex-shrink: 0;
  display: flex; align-items: center;
}

/* 名詞定義摺疊（預設收起，需要才展開，避免 UI 雜亂）*/
.def-fold { margin: 10px 0 14px; }
.def-fold summary {
  display: inline-block; cursor: pointer; user-select: none;
  padding: 5px 12px; border-radius: 999px;
  background: rgba(76,201,240,0.08); color: var(--blue);
  font-size: 11px; font-weight: 700; letter-spacing: 0.4px;
  list-style: none; outline: none; transition: background 0.15s;
}
.def-fold summary::-webkit-details-marker { display: none; }
.def-fold summary::after { content: ' ▾'; opacity: 0.6; margin-left: 2px; }
.def-fold[open] summary::after { content: ' ▴'; }
.def-fold summary:hover { background: rgba(76,201,240,0.18); }
.def-fold .def-body {
  margin-top: 8px; padding: 10px 14px;
  background: rgba(255,255,255,0.02);
  border-left: 3px solid var(--border-hi);
  border-radius: 6px;
  font-size: 11px; color: var(--muted); line-height: 1.7;
}
.def-fold .def-body .def-row b { color: var(--text); margin-right: 4px; font-weight: 700; }
.def-fold .def-body .def-foot {
  margin-top: 6px; padding-top: 6px;
  border-top: 1px dashed rgba(255,255,255,0.06);
  font-size: 10px; opacity: 0.85;
}

/* 📋 今日戰報 section */
#daily-report-section {
  background: linear-gradient(180deg, rgba(76,201,240,0.04), var(--card));
  border: 1px solid rgba(76,201,240,0.18);
}
.dr-header {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 14px; flex-wrap: wrap; gap: 12px;
}
.dr-header h2 { margin: 0; }
.dr-controls { display: flex; gap: 8px; align-items: center; }
.dr-controls .txt { font-size: 13px; padding: 8px 12px; }
#dr-copy-btn { padding: 9px 18px; font-weight: 800; }
#dr-copy-btn:hover { transform: translateY(-1px); }

.dr-grid {
  display: grid; gap: 14px;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
}
.dr-block {
  background: var(--bg-2); border: 1px solid var(--border);
  border-radius: 10px; padding: 14px 16px;
}
.dr-block-title {
  font-size: 12px; font-weight: 800; color: var(--blue);
  letter-spacing: 0.5px; margin-bottom: 10px;
  padding-bottom: 6px; border-bottom: 1px dashed var(--border);
}
.dr-row {
  display: flex; justify-content: space-between; align-items: baseline;
  padding: 5px 0; font-size: 12px; gap: 10px;
}
.dr-row span { color: var(--muted); }
.dr-row b {
  color: var(--text); font-weight: 700; text-align: right;
  font-variant-numeric: tabular-nums;
}
.dr-row b.red { color: var(--red); }
.dr-row b .dim { color: var(--muted); font-weight: 500; font-size: 11px; }
.dr-row.dr-multi { flex-direction: column; align-items: flex-start; gap: 2px; }
.dr-row.dr-multi b.r-multi { text-align: left; font-weight: 600; font-size: 11px; }

.dr-manual {
  margin-top: 14px; padding: 10px 14px;
  background: rgba(255,255,255,0.02); border-radius: 8px;
  border: 1px dashed var(--border);
}
.dr-manual summary {
  cursor: pointer; user-select: none; color: var(--muted);
  font-size: 12px; font-weight: 600; outline: none;
  list-style: none;
}
.dr-manual summary::-webkit-details-marker { display: none; }
.dr-manual summary::after { content: ' ▾'; opacity: 0.5; }
.dr-manual[open] summary::after { content: ' ▴'; }
.dr-manual-grid {
  margin-top: 10px;
  display: grid; gap: 10px;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
}
.dr-manual-grid label {
  display: flex; flex-direction: column; gap: 4px;
  font-size: 11px; color: var(--muted); font-weight: 600;
}
.dr-manual-grid textarea {
  background: var(--card); color: var(--text);
  border: 1px solid var(--border); border-radius: 6px;
  padding: 8px 10px; font-family: inherit; font-size: 12px;
  resize: vertical; min-height: 50px;
}
.dr-manual-grid textarea:focus { outline: none; border-color: var(--blue); }

/* ─── 戰報總覽 /reports ─── */
.rep-toolbar {
  display: flex; align-items: center; gap: 16px; flex-wrap: wrap;
  padding: 14px 18px; background: var(--card); border: 1px solid var(--border);
  border-radius: var(--radius); margin-bottom: 18px;
}
.rep-date-group, .rep-group-filter {
  display: flex; gap: 6px; align-items: center; flex-wrap: wrap;
}
.rep-date-group .label, .rep-group-filter .label {
  font-size: 12px; color: var(--muted); font-weight: 700; margin-right: 4px;
}
.rep-date-btn { padding: 6px 12px; font-size: 12px; }
.rep-date-btn.active { background: var(--blue); color: #0a0e1a; border-color: var(--blue); }
.rep-date-group .txt { padding: 6px 10px; font-size: 12px; }
.rep-summary { margin-left: auto; font-size: 12px; color: var(--muted); font-variant-numeric: tabular-nums; }

.rep-table { width: 100%; }
.rep-table th { font-size: 11px; padding: 10px 8px; }
.rep-table th.sortable { cursor: pointer; user-select: none; }
.rep-table th.sortable:hover { color: var(--blue); }
.rep-table th.sorted-asc::after { content: ' ▲'; color: var(--blue); font-size: 9px; }
.rep-table th.sorted-desc::after { content: ' ▼'; color: var(--blue); font-size: 9px; }
.rep-table td { font-size: 13px; padding: 9px 8px; }
.rep-table .rep-name { font-weight: 700; color: var(--text); }
.rep-table .rep-name.clickable { cursor: pointer; }
.rep-table .rep-name.clickable:hover { color: var(--blue); text-decoration: underline; }
.rep-table .good { color: var(--green); }
.rep-table .mild { color: var(--gold); }
.rep-table .warn { color: var(--amber); font-weight: 700; }
.rep-table .danger { color: var(--red); font-weight: 800; }
.rep-table .rep-row:hover { background: rgba(76,201,240,0.04); }
.rep-table .rep-view-btn { padding: 4px 10px; font-size: 11px; opacity: 0.85; }
.rep-table .rep-view-btn:hover { opacity: 1; }
.rep-total-row { background: rgba(255,255,255,0.03); font-variant-numeric: tabular-nums; }
.rep-total-row td { border-top: 2px solid var(--border-hi); padding: 12px 8px; }

/* 戰報詳細 modal */
.rep-modal-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,0.7);
  z-index: 9000; display: flex; align-items: center; justify-content: center;
  padding: 20px;
}
.rep-modal {
  background: var(--card); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 20px;
  max-width: 1100px; width: 100%; max-height: 92vh;
  overflow-y: auto; box-shadow: var(--shadow);
}
.rep-modal-header {
  display: flex; justify-content: space-between; align-items: center;
  margin-bottom: 16px; gap: 12px; flex-wrap: wrap;
}
.rep-modal-header h3 {
  margin: 0; font-size: 18px; font-weight: 800; color: var(--text);
}
.rep-modal-actions { display: flex; gap: 8px; }
input.txt {
  background: var(--card); border: 1px solid var(--border); color: var(--text);
  padding: 9px 14px; border-radius: 10px; font-family: inherit; font-size: 13px;
  font-variant-numeric: tabular-nums;
}
input.txt:focus { outline: none; border-color: var(--blue); }

/* alert banner */
.banner {
  margin-bottom: 18px; padding: 14px 18px; border-radius: 12px;
  border-left: 4px solid var(--red);
  background: linear-gradient(90deg, rgba(239,71,111,0.18), rgba(239,71,111,0.04));
  display: flex; align-items: center; gap: 12px; font-size: 14px; font-weight: 600;
}
.banner.amber { border-left-color: var(--amber); background: linear-gradient(90deg, rgba(255,169,77,0.16), rgba(255,169,77,0.04)); }
.banner.green { border-left-color: var(--green); background: linear-gradient(90deg, rgba(6,214,160,0.16), rgba(6,214,160,0.04)); }

/* KPI cards */
.kpi { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 14px; margin-bottom: 22px; }
.kpi-card {
  background: linear-gradient(180deg, var(--card) 0%, var(--bg-2) 100%);
  border: 1px solid var(--border); border-radius: var(--radius);
  padding: 18px 22px; position: relative; overflow: hidden;
  box-shadow: var(--shadow);
}
.kpi-card::before { content: ""; position: absolute; left: 0; top: 0; width: 3px; height: 100%; background: var(--blue); }
.kpi-card.green::before { background: var(--green); }
.kpi-card.gold::before { background: var(--gold); }
.kpi-card.red::before { background: var(--red); }
.kpi-card.purple::before { background: var(--purple); }
.kpi-label { font-size: 10px; color: var(--muted); text-transform: uppercase; letter-spacing: 1.2px; font-weight: 600; }
.kpi-value { font-size: 30px; font-weight: 800; margin-top: 8px; font-variant-numeric: tabular-nums; letter-spacing: -1px; }
.kpi-value.red { color: var(--red); }
.kpi-value.green { color: var(--green); }
.kpi-value.gold { color: var(--gold); }
.kpi-sub { font-size: 11px; color: var(--muted); margin-top: 4px; }
.bar { height: 6px; background: var(--border); border-radius: 3px; margin-top: 12px; overflow: hidden; }
.bar > span { display: block; height: 100%; background: linear-gradient(90deg, var(--blue), var(--purple)); transition: width 1s cubic-bezier(.2,.9,.3,1); }

/* drilldown modal */
.dd-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,0.7); z-index: 200;
  display: none; padding: 32px 20px; overflow-y: auto;
}
.dd-overlay.open { display: block; }
.dd-modal {
  max-width: 1100px; margin: 0 auto;
  background: var(--bg-2); border: 1px solid var(--border); border-radius: 16px;
  padding: 24px 28px; box-shadow: var(--shadow);
}
.dd-modal-header {
  display: flex; justify-content: space-between; align-items: flex-start;
  border-bottom: 1px solid var(--border); padding-bottom: 14px; margin-bottom: 16px;
}
.dd-title { font-size: 18px; font-weight: 800; color: var(--text); }
.dd-meta { font-size: 12px; color: var(--muted); margin-top: 4px; }
.dd-close {
  background: var(--card); border: 1px solid var(--border); color: var(--text);
  width: 32px; height: 32px; border-radius: 8px; cursor: pointer;
  font-size: 18px; line-height: 1; font-family: inherit;
}
.dd-close:hover { background: var(--card-hi); }

/* 業務小計 chip 列（drill-down 頂端，一眼看出哪位業務多） */
.dd-owner-summary {
  display: flex; flex-wrap: wrap; gap: 6px; align-items: center;
  padding: 10px 12px; margin-bottom: 10px;
  background: var(--bg-2); border-radius: 10px;
}
.dd-summary-label {
  font-size: 11px; color: var(--muted); font-weight: 700;
  letter-spacing: 0.5px; text-transform: uppercase; margin-right: 4px;
}
.dd-owner-chip {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 4px 10px; font-size: 12px;
  background: var(--card); border: 1px solid var(--border); border-radius: 999px;
  cursor: pointer; transition: all .12s;
  font-variant-numeric: tabular-nums;
}
.dd-owner-chip:hover { border-color: var(--border-hi); color: var(--text); }
.dd-owner-chip b { color: var(--blue); font-weight: 700; }
.dd-owner-chip.active {
  background: linear-gradient(135deg, var(--blue), var(--purple));
  color: #0a0e1a; border-color: transparent; font-weight: 700;
}
.dd-owner-chip.active b { color: #0a0e1a; }

.dd-filters {
  display: flex; gap: 8px; flex-wrap: wrap; align-items: center;
  margin-bottom: 14px; padding: 12px; background: var(--bg-2); border-radius: 10px;
}
.dd-filters input.txt, .dd-filters select.txt {
  padding: 6px 10px; font-size: 12px;
  background: var(--card); border: 1px solid var(--border); color: var(--text);
  border-radius: 8px; font-family: inherit;
}
.dd-filters input.txt { min-width: 180px; flex: 1; }
.dd-filters select.txt { min-width: 110px; cursor: pointer; }
.dd-filters .stat { font-size: 12px; color: var(--muted); margin-left: auto; font-variant-numeric: tabular-nums; }
.dd-filters button.clear {
  padding: 6px 12px; font-size: 12px; background: var(--card); color: var(--muted);
  border: 1px solid var(--border); border-radius: 8px; cursor: pointer; font-family: inherit;
}
.dd-filters button.clear:hover { color: var(--text); }
.dd-leads { display: flex; flex-direction: column; gap: 8px; }
.dd-lead {
  background: var(--card); border: 1px solid var(--border); border-radius: 10px;
  padding: 12px 16px; cursor: pointer; transition: all .15s;
}
.dd-lead:hover { border-color: var(--border-hi); }
.dd-lead-head {
  display: grid; grid-template-columns: 2fr 1fr 1.5fr 1fr 1fr; gap: 10px; align-items: center;
  font-size: 13px;
}
.dd-lead-name { font-weight: 700; font-size: 13px; color: var(--text); }
.dd-lead-head .cid {
  font-size: 12px; color: var(--muted); margin-left: 6px;
  font-family: 'SF Mono', ui-monospace, monospace; font-weight: 500;
}

/* 客戶生命週期 pill：派 / 成交 / 退費 — 點開卡片前就一眼看出客戶經歷 */
.dd-pill {
  display: inline-flex; align-items: center;
  font-size: 10px; line-height: 1; font-weight: 700;
  padding: 3px 7px; border-radius: 4px;
  margin-left: 6px;
  font-variant-numeric: tabular-nums; letter-spacing: 0.2px;
  vertical-align: middle;
}
.dd-pill.dispatch { background: rgba(76,201,240,0.14); color: #4cc9f0; border: 1px solid rgba(76,201,240,0.28); }
.dd-pill.won      { background: rgba(6,214,160,0.16);  color: #06d6a0; border: 1px solid rgba(6,214,160,0.30); }
.dd-pill.refund   { background: rgba(239,71,111,0.14); color: #ef476f; border: 1px solid rgba(239,71,111,0.28); }
.dd-lead-channel { font-size: 13px; color: var(--muted); }
.dd-lead-owner { font-size: 13px; color: var(--text); }
.dd-lead-stage {
  display: inline-block; padding: 3px 10px; border-radius: 999px;
  font-size: 12px; font-weight: 700;
}
.dd-stage-no_call { background: rgba(239,71,111,0.18); color: var(--red); }
.dd-stage-no_connect { background: rgba(255,169,77,0.18); color: var(--amber); }
.dd-stage-connected { background: rgba(76,201,240,0.18); color: var(--blue); }
.dd-stage-appointed_future { background: rgba(176,136,255,0.18); color: var(--purple); }
.dd-stage-opportunity { background: rgba(255,209,102,0.20); color: var(--gold); }
.dd-stage-cold { background: rgba(239,71,111,0.18); color: var(--red); }
.dd-stage-demo_no_show { background: var(--card-hi); color: var(--muted); }
.dd-stage-won { background: rgba(6,214,160,0.18); color: var(--green); }
.dd-stage-refunded { background: rgba(239,71,111,0.18); color: var(--red); }
.dd-lead-calls { font-size: 13px; color: var(--muted); text-align: right; font-variant-numeric: tabular-nums; }

.dd-lead-detail {
  margin-top: 14px; padding-top: 14px; border-top: 1px dashed var(--border);
  display: none; grid-template-columns: 1fr 1fr; gap: 18px;
}
.dd-lead.expanded .dd-lead-detail { display: grid; }
.dd-section h4 {
  font-size: 11px; color: var(--muted); text-transform: uppercase; letter-spacing: 0.5px;
  margin-bottom: 8px; font-weight: 700;
}
.dd-section .ems-notes {
  background: var(--bg-2); padding: 10px 12px; border-radius: 6px; font-size: 12px;
  color: var(--text); white-space: pre-wrap; min-height: 32px;
}
.dd-section .empty { color: var(--dim); font-size: 12px; font-style: italic; }
.dd-event-row {
  display: flex; justify-content: space-between; padding: 4px 0;
  font-size: 12px; border-bottom: 1px dotted var(--border);
}
.dd-event-row:last-child { border-bottom: none; }
.dd-event-row .when { color: var(--muted); font-variant-numeric: tabular-nums; }
.dd-event-row .what { color: var(--text); }
.dd-event-row .what .badge {
  display: inline-block; padding: 1px 6px; background: var(--card-hi);
  border-radius: 4px; font-size: 10px; margin-left: 4px;
}

.dd-empty { text-align: center; padding: 40px; color: var(--muted); }

/* clickable numbers */
.clickable { cursor: pointer; transition: opacity .15s; }
.clickable:hover { opacity: 0.7; text-decoration: underline; }

/* 可摺疊 section（h2 點一下展開/收起）*/
.section.collapsible > h2 { cursor: pointer; user-select: none; }
.section.collapsible > h2::before {
  content: '▸'; display: inline-block; margin-right: 8px;
  color: var(--muted); transition: transform .18s ease;
  font-size: 14px;
}
.section.collapsible:not(.collapsed) > h2::before { transform: rotate(90deg); }
.section.collapsible.collapsed > *:not(h2) { display: none !important; }
.section.collapsible > h2:hover { color: var(--blue); }
.section.collapsible > h2:hover::before { color: var(--blue); }

/* DEMO calendar */
.calendar-wrap { padding: 6px 0; }
.calendar-grid { display: grid; grid-template-columns: repeat(7, 1fr); gap: 4px; }
.cal-head {
  font-size: 11px; color: var(--muted); font-weight: 600;
  text-transform: uppercase; letter-spacing: 0.5px; text-align: center; padding: 6px 0;
}
.cal-cell {
  min-height: 96px; padding: 9px 10px 8px; border-radius: 12px;
  background: var(--card); border: 1px solid var(--border); cursor: default;
  display: flex; flex-direction: column; gap: 6px;
  position: relative;
  transition: transform .15s, border-color .15s, box-shadow .15s;
}
.cal-cell.dim { opacity: 0.25; min-height: 96px; }
.cal-cell.has-demo { cursor: pointer; }
.cal-cell.has-demo:hover {
  border-color: var(--border-hi);
  transform: translateY(-2px);
  box-shadow: 0 6px 18px -10px rgba(0,0,0,0.6);
}
.cal-cell.today {
  border-color: var(--gold);
  box-shadow: 0 0 0 2px rgba(255,209,102,0.18), inset 0 0 30px rgba(255,209,102,0.04);
}
.cal-cell .cal-top {
  display: flex; justify-content: space-between; align-items: baseline;
}
.cal-cell .cal-day {
  font-size: 12px; color: var(--muted); font-variant-numeric: tabular-nums; font-weight: 700;
}
.cal-cell.today .cal-day { color: var(--gold); font-weight: 800; }
.cal-cell .cal-rate {
  font-size: 10px; color: var(--green); font-weight: 700; font-variant-numeric: tabular-nums;
  letter-spacing: 0.3px;
}
.cal-cell .cal-total {
  font-size: 24px; font-weight: 800; text-align: center; line-height: 1;
  font-variant-numeric: tabular-nums; margin: 4px 0 2px;
  letter-spacing: -0.5px;
}
.cal-cell .cal-total.dim { color: var(--border-hi); font-size: 14px; opacity: 0.5; }
.cal-cell .cal-groups {
  display: flex; flex-wrap: wrap; gap: 4px; justify-content: center;
  margin-top: auto;
}
.cal-cell .cal-groups .cg {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 10px; line-height: 1;
  padding: 3px 7px; border-radius: 5px;
  background: var(--cg-bg, rgba(255,255,255,0.04));
  border: 1px solid var(--cg-border, rgba(255,255,255,0.08));
  font-variant-numeric: tabular-nums;
}
.cal-cell .cal-groups .cg .cg-label {
  color: var(--cg-color, var(--muted));
  font-weight: 700; letter-spacing: 0.2px;
}
.cal-cell .cal-groups .cg b { color: var(--text); font-weight: 800; }

/* 各組配色（背景 12% 透明度 + 邊框 28% 透明度 + label 用實色） */
.cal-cell .cal-groups .cg.g1   { --cg-bg: rgba(76,201,240,0.12);  --cg-border: rgba(76,201,240,0.28);  --cg-color: #4cc9f0; }
.cal-cell .cal-groups .cg.g2   { --cg-bg: rgba(176,136,255,0.13); --cg-border: rgba(176,136,255,0.30); --cg-color: #b088ff; }
.cal-cell .cal-groups .cg.g3a  { --cg-bg: rgba(6,214,160,0.13);   --cg-border: rgba(6,214,160,0.30);   --cg-color: #06d6a0; }
.cal-cell .cal-groups .cg.g3b  { --cg-bg: rgba(255,209,102,0.14); --cg-border: rgba(255,209,102,0.30); --cg-color: #ffd166; }
.cal-cell .cal-groups .cg.gOther { --cg-bg: rgba(239,71,111,0.12); --cg-border: rgba(239,71,111,0.28); --cg-color: #ef476f; }

/* 整格背景依「忙碌度」加色（綠/黃/紅 漸層）— 收斂強度避免跟 chip 撞色 */
.cal-cell.green   { background: linear-gradient(180deg, rgba(6,214,160,0.06), var(--card)); }
.cal-cell.amber   { background: linear-gradient(180deg, rgba(255,169,77,0.07), var(--card)); }
.cal-cell.red     { background: linear-gradient(180deg, rgba(239,71,111,0.08), var(--card)); }

/* work backlog */
.backlog-row {
  display: flex; justify-content: space-between; align-items: center;
  padding: 12px 16px; border-radius: 10px; margin-bottom: 8px;
  background: var(--bg-2); border: 1px solid var(--border);
}
.backlog-row.warn { border-left: 4px solid var(--amber); }
.backlog-row.danger { border-left: 4px solid var(--red); }
.backlog-row .text { font-size: 13px; color: var(--text); }
.backlog-row .text strong { font-size: 18px; color: var(--text); margin-right: 4px; }
.backlog-row .stat { font-size: 12px; color: var(--muted); }

/* date range selector — sticky 在頂端，滾動時永遠看得到、隨時能改 */
.range-selector {
  display: flex; gap: 6px; flex-wrap: wrap; align-items: center;
  padding: 12px 16px; margin-bottom: 18px;
  background: var(--card); border: 1px solid var(--border); border-radius: 12px;
  position: sticky; top: 0; z-index: 50;
  /* sticky 時加陰影暗示這是浮動列 */
  box-shadow: 0 4px 12px -4px rgba(0,0,0,0.4);
  backdrop-filter: blur(6px);
}
.range-selector .label { font-size: 11px; color: var(--muted); text-transform: uppercase; letter-spacing: 1px; font-weight: 700; margin-right: 4px; }
.range-btn {
  padding: 6px 14px; background: var(--bg-2); border: 1px solid var(--border); color: var(--muted);
  border-radius: 8px; font-size: 12px; font-weight: 600; cursor: pointer; font-family: inherit;
  transition: all .15s;
}
.range-btn:hover { color: var(--text); border-color: var(--border-hi); }
.range-btn.active {
  background: linear-gradient(135deg, var(--blue), var(--purple)); color: #0a0e1a;
  border-color: transparent; font-weight: 700;
}
.range-custom { display: none; gap: 6px; align-items: center; }
.range-custom.show { display: flex; }
.range-custom input.txt { padding: 6px 10px; font-size: 12px; }
.range-current {
  margin-left: auto; font-size: 12px; color: var(--muted); font-variant-numeric: tabular-nums;
}
.range-current strong { color: var(--text); }

/* time progress badge */
.time-progress-badge {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 1px 6px; border-radius: 4px; font-size: 10px; font-weight: 700;
  margin-left: 6px;
}
.time-progress-badge.ahead { background: rgba(6,214,160,0.18); color: var(--green); }
.time-progress-badge.behind { background: rgba(239,71,111,0.18); color: var(--red); }
.time-progress-badge.match { background: rgba(255,209,102,0.18); color: var(--gold); }

/* category achievement bars */
.cat-list { display: flex; flex-direction: column; gap: 14px; }
.cat-row { padding: 4px 0; }
.cat-header { display: flex; justify-content: space-between; align-items: baseline; margin-bottom: 6px; font-size: 13px; }
.cat-name { font-weight: 700; color: var(--text); }
.cat-stats { font-size: 12px; color: var(--muted); font-variant-numeric: tabular-nums; }
.cat-stats strong { color: var(--text); font-weight: 700; }
.cat-bar { height: 10px; background: rgba(42,52,84,0.5); border-radius: 5px; overflow: hidden; position: relative; }
.cat-bar > span { display: block; height: 100%; border-radius: 5px; transition: width 0.8s cubic-bezier(.2,.9,.3,1); }
.cat-bar.gross > span    { background: linear-gradient(90deg, #4cc9f0, #b088ff); }
.cat-bar.marketing > span { background: linear-gradient(90deg, #4cc9f0, #06d6a0); }
.cat-bar.renewal > span  { background: linear-gradient(90deg, #06d6a0, #ffd166); }
.cat-bar.aq > span       { background: linear-gradient(90deg, #ffa94d, #ffd166); }
.cat-bar.bq > span       { background: linear-gradient(90deg, #ffa94d, #ef476f); }
.cat-bar.refund > span   { background: linear-gradient(90deg, #ef476f, #b088ff); }
.cat-bar > span.over { background: linear-gradient(90deg, #06d6a0, #ffd166) !important; }

/* revenue breakdown inside KPI card */
.revenue-breakdown,
.refund-breakdown { margin-top: 14px; padding-top: 12px; border-top: 1px dashed var(--border); }
.refund-breakdown .rb-row .amount { color: var(--red); }
.refund-breakdown .rb-row.zero .amount { color: var(--dim); }
.rb-row { display: flex; justify-content: space-between; align-items: baseline; padding: 4px 0; font-size: 12px; }
.rb-row .label { color: var(--muted); display: flex; align-items: center; gap: 6px; }
.rb-row .label .dot { width: 6px; height: 6px; border-radius: 50%; display: inline-block; }
.rb-row .amount { font-variant-numeric: tabular-nums; font-weight: 600; color: var(--text); }
.rb-row .amount.zero { color: var(--dim); font-weight: 400; }
.rb-row.indent { padding-left: 14px; font-size: 11.5px; }
.rb-divider { height: 1px; background: rgba(42,52,84,0.5); margin: 6px 0; }

/* sections */
.section {
  background: var(--card); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 22px 24px; margin-bottom: 18px; box-shadow: var(--shadow);
}
.section h2 { font-size: 15px; font-weight: 700; margin-bottom: 16px; color: var(--text); display: flex; align-items: center; gap: 8px; }
.section h2 .badge { background: var(--card-hi); color: var(--muted); font-size: 10px; padding: 2px 8px; border-radius: 999px; font-weight: 600; }

/* funnel */
.funnel { display: flex; gap: 6px; align-items: stretch; flex-wrap: wrap; }
.funnel-stage {
  flex: 1; min-width: 150px; padding: 14px; background: var(--bg-2); border-radius: 12px;
  border: 1px solid var(--border); position: relative;
}
.funnel-stage .stage-label { font-size: 11px; color: var(--muted); font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; }
.funnel-stage .stage-count { font-size: 28px; font-weight: 800; margin-top: 6px; font-variant-numeric: tabular-nums; letter-spacing: -1px; }
.funnel-stage .stage-conv { font-size: 11px; color: var(--green); margin-top: 4px; font-weight: 700; }
.funnel-stage .stage-conv .note { color: var(--muted); font-weight: 500; margin-left: 6px; }
.funnel-stage .stage-subs {
  margin-top: 10px; padding-top: 10px; border-top: 1px dashed var(--border);
  display: flex; flex-direction: column; gap: 4px;
}
.funnel-stage .sub-row {
  display: flex; justify-content: space-between; font-size: 11px; color: var(--muted);
  cursor: pointer; padding: 2px 4px; border-radius: 4px;
}
.funnel-stage .sub-row:hover { background: rgba(76,201,240,0.06); color: var(--text); }
.funnel-stage .sub-row .label { display: flex; align-items: center; gap: 4px; }
.funnel-stage .sub-row .v { font-variant-numeric: tabular-nums; font-weight: 600; color: var(--text); }
.funnel-stage .sub-row .v.zero { color: var(--dim); font-weight: 400; }
.funnel-stage .sub-row .sub-amount {
  font-size: 10px; color: var(--blue); margin-left: 4px;
  font-weight: 500; opacity: 0.85;
}
.funnel-stage .stage-na {
  margin-top: 8px; padding: 6px 8px; background: rgba(239,71,111,0.08); border-radius: 6px;
  font-size: 11px; color: var(--muted);
}
.funnel-stage .stage-na strong { color: var(--red); }

/* table */
table { width: 100%; border-collapse: collapse; font-size: 13px; }
th { text-align: left; padding: 10px 12px; color: var(--muted); font-weight: 600; font-size: 11px; text-transform: uppercase; letter-spacing: 0.5px; border-bottom: 1px solid var(--border); }
th.r, td.r { text-align: right; font-variant-numeric: tabular-nums; }
td { padding: 11px 12px; border-bottom: 1px solid rgba(42,52,84,0.4); }
tr:hover td { background: rgba(76,201,240,0.04); }
.tag { display: inline-block; padding: 2px 8px; border-radius: 999px; font-size: 10px; font-weight: 700; }
.tag.green { background: rgba(6,214,160,0.18); color: var(--green); }
.tag.red { background: rgba(239,71,111,0.18); color: var(--red); }
.tag.amber { background: rgba(255,169,77,0.18); color: var(--amber); }
.tag.dim { background: var(--card-hi); color: var(--muted); }

.dim { color: var(--muted); }
.tiny { font-size: 11px; }
.right { text-align: right; }

/* tabs — segmented control 風格，明顯可切換 */
.tabs {
  display: inline-flex; gap: 4px; margin-bottom: 18px; padding: 4px;
  background: rgba(255,255,255,0.04); border: 1px solid var(--border);
  border-radius: 10px;
}
.tab {
  padding: 8px 14px; cursor: pointer; font-size: 13px; color: var(--muted);
  font-weight: 600; border-radius: 7px; transition: all 0.15s;
  user-select: none; border: none; background: transparent;
  display: inline-flex; align-items: center; gap: 6px;
}
.tab:hover:not(.active) { color: var(--text); background: rgba(255,255,255,0.06); }
.tab.active {
  color: #0a0e1a; background: var(--blue);
  box-shadow: 0 2px 6px rgba(76,201,240,0.25);
}
.tab.active .tag { background: rgba(10,14,26,0.18); color: #0a0e1a; }

/* funnel stage 期望值副標 */
.stage-expected {
  font-size: 12px; color: var(--muted); font-weight: 600;
  margin-top: 4px; font-variant-numeric: tabular-nums;
}
.stage-expected .lbl { color: var(--muted); opacity: 0.7; margin-right: 4px; }
.stage-expected .v { color: var(--blue); }

/* 紅燈過濾 chips */
.redlight-filters {
  display: flex; gap: 8px; align-items: center; flex-wrap: wrap;
  margin-bottom: 12px;
}
.redlight-filters .label { font-size: 12px; color: var(--muted); font-weight: 600; }
.chip {
  padding: 4px 10px; cursor: pointer; font-size: 12px; font-weight: 600;
  border-radius: 999px; border: 1px solid var(--border);
  background: rgba(255,255,255,0.03); color: var(--muted);
  transition: all 0.15s; user-select: none;
}
.chip:hover { color: var(--text); border-color: var(--border-hi); }
.chip.active {
  background: var(--blue); color: #0a0e1a; border-color: var(--blue);
}
.redlight-count { font-size: 12px; color: var(--muted); margin-left: auto; font-variant-numeric: tabular-nums; }

/* login page */
.login-page {
  min-height: 100vh; display: grid; place-items: center; padding: 24px;
}
.login-card {
  width: 100%; max-width: 380px; background: var(--card); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 36px 32px; box-shadow: var(--shadow);
}
.login-card h1 {
  font-size: 28px; font-weight: 900; margin-bottom: 6px; letter-spacing: -0.6px;
  background: linear-gradient(125deg, #4cc9f0 0%, #b088ff 45%, #ff6b9d 100%);
  background-size: 200% 200%;
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
  filter: drop-shadow(0 2px 14px rgba(176,136,255,0.35));
  animation: brandShimmer 8s ease-in-out infinite;
}
.login-card .sub { color: var(--muted); font-size: 12px; margin-bottom: 24px; }
.login-card label { display: block; color: var(--muted); font-size: 11px; text-transform: uppercase; letter-spacing: 1px; font-weight: 600; margin-bottom: 6px; margin-top: 14px; }
.login-card input.txt { width: 100%; }
.login-card .btn { width: 100%; margin-top: 22px; padding: 12px; }
.login-error { color: var(--red); font-size: 12px; margin-top: 12px; min-height: 16px; }

@media (max-width: 720px) {
  body { padding: 20px 14px 40px; }
  .kpi-value { font-size: 24px; }
  .funnel-stage { min-width: 100px; padding: 12px; }
  .section { padding: 16px; }
  th, td { padding: 8px 6px; font-size: 12px; }
}

/* ─── 退費追蹤分頁 ─── */
.kanban-stats {
  display: flex; flex-wrap: wrap; gap: 8px; margin: 0 0 16px;
}
.stat-chip {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 6px 12px; font-size: 12px; font-weight: 600;
  background: var(--card); border: 1px solid var(--border); border-radius: 999px;
  font-variant-numeric: tabular-nums;
}
.stat-chip.total { background: var(--bg-2); }
.stat-chip.black { background: rgba(0,0,0,0.4); border-color: rgba(255,255,255,0.15); color: var(--text); }
.stat-chip.red { background: rgba(239,71,111,0.16); border-color: rgba(239,71,111,0.4); color: #ef476f; }
.stat-chip.yellow { background: rgba(255,209,102,0.16); border-color: rgba(255,209,102,0.4); color: #ffd166; }
.stat-chip.green { background: rgba(6,214,160,0.16); border-color: rgba(6,214,160,0.4); color: #06d6a0; }
/* 點下去 chip 變 filter（粗框 + 底色加深）+ 滑鼠 hover 提示可點 */
.stat-chip.kanban-filter { cursor: pointer; transition: all .15s; user-select: none; }
.stat-chip.kanban-filter:hover { transform: translateY(-1px); }
.stat-chip.kanban-filter.filter-active {
  outline: 2px solid currentColor; outline-offset: 2px;
  font-weight: 800;
}

/* ── MGM 分頁專屬 ── */
.today-row {
  display: flex; flex-wrap: wrap; align-items: center; gap: 12px;
  padding: 10px 14px; margin-bottom: 8px;
  background: var(--bg-2); border: 1px solid var(--border); border-radius: 8px;
}
.today-title { font-size: 13px; font-weight: 700; min-width: 130px; }
.today-title b { font-size: 18px; margin: 0 4px; }
.today-detail {
  display: flex; flex-wrap: wrap; gap: 6px;
}
.today-chip {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 10px; border-radius: 6px;
  font-size: 12px; background: var(--card); border: 1px solid var(--border);
  font-variant-numeric: tabular-nums;
}
.today-chip b { color: var(--text); font-weight: 700; margin-left: 2px; }

.ref-stats {
  display: flex; flex-wrap: wrap; gap: 14px; align-items: center;
  padding: 12px 16px; margin-bottom: 12px;
  background: var(--bg-2); border: 1px solid var(--border); border-radius: 10px;
}
.ref-stats .rs-num { font-size: 13px; color: var(--muted); font-variant-numeric: tabular-nums; }
.ref-stats .rs-num b { font-weight: 800; font-size: 18px; margin: 0 4px; }
.ref-stats .rs-num.saved b { color: var(--green); }
.ref-stats .rs-num.failed b { color: var(--red); }

/* MGM 介紹了誰 inline 名字 chip */
.ref-name-chip {
  display: inline-flex; align-items: center;
  padding: 2px 8px; margin: 1px;
  font-size: 11px; background: rgba(176,136,255,0.12); border: 1px solid rgba(176,136,255,0.3);
  color: var(--purple); border-radius: 4px;
}

/* 排序 header */
th.sortable { cursor: pointer; user-select: none; }
th.sortable:hover { color: var(--blue); }

/* ── 退費分析：頂部 2 欄 (責任歸屬 + 新舊單) ── */
.analysis-top-row {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
  gap: 12px; margin-bottom: 14px;
}
.mini-block {
  background: var(--bg-2); border: 1px solid var(--border); border-radius: 10px;
  padding: 12px 14px;
}
.mini-title {
  font-size: 13px; font-weight: 700; margin-bottom: 8px;
}
.stack-bar.mini { height: 22px; margin-bottom: 6px; }
.stack-bar.mini .seg { font-size: 11px; }

/* ── 救退戰績摘要 ── */
.retention-stats {
  display: flex; flex-wrap: wrap; gap: 14px; align-items: center;
  padding: 12px 16px; margin-bottom: 12px;
  background: var(--bg-2); border: 1px solid var(--border); border-radius: 10px;
}
.retention-stats .rs-label {
  font-size: 11px; color: var(--muted); font-weight: 700;
  letter-spacing: 0.5px; text-transform: uppercase; margin-right: 4px;
}
.retention-stats .rs-num {
  font-size: 13px; color: var(--muted);
  font-variant-numeric: tabular-nums;
}
.retention-stats .rs-num b { font-weight: 800; font-size: 18px; margin: 0 4px; }
.retention-stats .rs-num.saved b { color: var(--green); }
.retention-stats .rs-num.failed b { color: var(--red); }
.retention-stats .rs-num.rate b { color: var(--gold); }

/* ── 退費流程進度條 ── */
.flow-strip {
  display: flex; align-items: stretch; gap: 6px; flex-wrap: wrap;
  padding: 14px 16px; margin-bottom: 8px;
  background: var(--bg-2); border: 1px solid var(--border); border-radius: 10px;
}
.flow-step {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  padding: 10px 18px; min-width: 110px;
  background: var(--card); border: 1px solid var(--border); border-radius: 10px;
  cursor: pointer; transition: all .15s; position: relative;
}
.flow-step:hover { transform: translateY(-2px); border-color: var(--border-hi); }
.flow-step.filter-active {
  outline: 2px solid currentColor; outline-offset: 2px;
}
.flow-step .flow-idx {
  font-size: 11px; font-weight: 700; opacity: 0.7;
}
.flow-step .flow-name {
  font-size: 13px; font-weight: 700; margin: 2px 0 4px;
}
.flow-step .flow-count {
  font-size: 22px; font-weight: 800; font-variant-numeric: tabular-nums;
  letter-spacing: -0.5px;
}
/* 4 階段配色：越往右越紅（越接近真退費）*/
.flow-step.stage-1 { color: #4cc9f0; border-color: rgba(76,201,240,0.4); background: rgba(76,201,240,0.08); }
.flow-step.stage-2 { color: #ffd166; border-color: rgba(255,209,102,0.4); background: rgba(255,209,102,0.10); }
.flow-step.stage-3 { color: #ffa94d; border-color: rgba(255,169,77,0.4);  background: rgba(255,169,77,0.10); }
.flow-step.stage-4 { color: #ef476f; border-color: rgba(239,71,111,0.4); background: rgba(239,71,111,0.10); }
.flow-arrow {
  display: flex; align-items: center; font-size: 22px; color: var(--dim); padding: 0 4px;
}
.flow-end {
  display: flex; align-items: center; padding: 10px 16px;
  font-size: 13px; font-weight: 700; color: var(--green);
  background: rgba(6,214,160,0.12); border: 1px dashed rgba(6,214,160,0.4); border-radius: 10px;
}
.flow-side-row {
  font-size: 12px; color: var(--muted);
  padding: 6px 16px; margin-bottom: 12px;
}
.flow-side {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 10px; border-radius: 6px; cursor: pointer;
  background: var(--card); border: 1px solid var(--border);
  font-variant-numeric: tabular-nums; transition: all .12s;
}
.flow-side:hover { border-color: var(--border-hi); }
.flow-side.filter-active { outline: 2px solid var(--blue); outline-offset: 2px; }
.flow-side b { color: var(--text); font-weight: 700; }

/* 老化 chips 區（從原 kanban-stats 抽出來） */
.aging-chips {
  display: flex; flex-wrap: wrap; gap: 8px;
  padding: 10px 16px; margin-bottom: 16px;
  background: var(--bg-2); border: 1px solid var(--border); border-radius: 10px;
}

/* ── 卡片網格（取代舊 column 看板）── */
.rcard-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: 12px;
}

/* 卡片內 stage badge */
.rcard-stage { margin: 4px 0 2px; }
.stage-badge {
  display: inline-flex; align-items: center;
  padding: 4px 10px; border-radius: 6px;
  font-size: 12px; font-weight: 700;
}
.stage-badge.stage-1 { background: rgba(76,201,240,0.18); color: #4cc9f0; }
.stage-badge.stage-2 { background: rgba(255,209,102,0.20); color: #ffd166; }
.stage-badge.stage-3 { background: rgba(255,169,77,0.20); color: #ffa94d; }
.stage-badge.stage-4 { background: rgba(239,71,111,0.20); color: #ef476f; }
.stage-badge.stage-side { background: var(--card-hi); color: var(--purple); border: 1px dashed rgba(176,136,255,0.4); }

/* Kanban 主板（保留以防舊頁面用，但 refund 已移除） */
.kanban {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
  gap: 14px;
}
.kanban-col {
  background: var(--bg-2); border: 1px solid var(--border); border-radius: 10px;
  display: flex; flex-direction: column; min-height: 200px;
}
.kanban-col-head {
  padding: 12px 14px; border-bottom: 1px solid var(--border);
  display: flex; justify-content: space-between; align-items: center;
}
.kanban-col-head .t { font-weight: 700; font-size: 14px; }
.kanban-col-head .c { font-size: 11px; color: var(--muted); font-variant-numeric: tabular-nums; }
.kanban-col-body { padding: 10px; display: flex; flex-direction: column; gap: 8px; }

/* 退費卡片 */
.rcard {
  background: var(--card); border: 1px solid var(--border); border-radius: 8px;
  padding: 10px 12px; font-size: 12px;
  display: flex; flex-direction: column; gap: 5px;
  position: relative; transition: border-color .15s;
}
.rcard:hover { border-color: var(--border-hi); }
.rcard.aging-black { border-left: 3px solid #000; }
.rcard.aging-red { border-left: 3px solid var(--red); }
.rcard.aging-yellow { border-left: 3px solid var(--gold); }
.rcard.aging-green { border-left: 3px solid var(--green); }
.rcard .row1 { display: flex; justify-content: space-between; align-items: center; }
.rcard .name { font-weight: 700; font-size: 13px; }
.rcard .age {
  font-size: 11px; font-weight: 700; padding: 2px 6px; border-radius: 4px;
  font-variant-numeric: tabular-nums;
}
.rcard .age.black { background: rgba(0,0,0,0.4); color: var(--text); }
.rcard .age.red { background: rgba(239,71,111,0.2); color: #ef476f; }
.rcard .age.yellow { background: rgba(255,209,102,0.2); color: #ffd166; }
.rcard .age.green { background: rgba(6,214,160,0.2); color: #06d6a0; }
.rcard .meta {
  display: flex; gap: 10px; font-size: 11px; color: var(--muted);
  font-variant-numeric: tabular-nums;
}
.rcard .meta b { color: var(--text); font-weight: 600; }
.rcard .meta .est { color: var(--gold); }
.rcard .note {
  font-size: 11px; color: var(--text); padding: 6px 8px;
  background: rgba(255,255,255,0.04); border-radius: 4px;
  line-height: 1.4;
}
.rcard .note.empty { color: var(--dim); font-style: italic; }
.rcard .ragic-link {
  font-size: 10px; color: var(--blue); text-decoration: none;
  align-self: flex-start;
}
.rcard .ragic-link:hover { text-decoration: underline; }

/* 雷達區塊 */
.radar-summary { font-size: 14px; margin-bottom: 16px; }
.radar-summary b { color: var(--text); font-variant-numeric: tabular-nums; }
.radar-block {
  background: var(--bg-2); border: 1px solid var(--border); border-radius: 10px;
  padding: 14px 16px; margin-bottom: 14px;
}
.radar-section-title {
  font-size: 13px; font-weight: 700; color: var(--text);
  margin-bottom: 10px; padding-bottom: 6px; border-bottom: 1px solid var(--border);
}
.reason-bar {
  display: grid; grid-template-columns: 140px 1fr 130px;
  gap: 10px; align-items: center; padding: 5px 0;
  font-size: 12px;
}
.reason-bar .label { color: var(--muted); font-weight: 600; }
.reason-bar .label .dim { color: var(--dim); }
.reason-bar .track {
  height: 18px; background: rgba(255,255,255,0.04); border-radius: 4px;
  position: relative; overflow: hidden;
}
.reason-bar .fill {
  height: 100%; background: linear-gradient(90deg, var(--red), rgba(239,71,111,0.5));
  border-radius: 4px;
  display: flex; align-items: center; padding: 0 6px;
}
.reason-bar .fill.purple { background: linear-gradient(90deg, var(--purple), var(--blue)); }
.reason-bar .fill .bar-text {
  font-size: 10px; color: rgba(0,0,0,0.7); font-weight: 700;
  white-space: nowrap; overflow: hidden;
}
.reason-bar .val {
  text-align: right; font-size: 11px; color: var(--muted);
  font-variant-numeric: tabular-nums;
}
.reason-bar .val b { color: var(--text); font-weight: 700; }

/* 早/中/長退 堆疊條 */
.stack-bar {
  display: flex; height: 32px; border-radius: 6px; overflow: hidden;
  margin-bottom: 8px;
}
.stack-bar .seg {
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700; color: rgba(0,0,0,0.7);
  font-variant-numeric: tabular-nums;
}
.stack-bar .seg.early { background: var(--red); }
.stack-bar .seg.mid { background: var(--gold); }
.stack-bar .seg.late { background: var(--green); }
.stack-legend {
  display: flex; gap: 14px; flex-wrap: wrap;
  font-size: 11px; color: var(--muted);
}
.stack-legend .legend-early::before { content: '●'; color: var(--red); margin-right: 4px; }
.stack-legend .legend-mid::before { content: '●'; color: var(--gold); margin-right: 4px; }
.stack-legend .legend-late::before { content: '●'; color: var(--green); margin-right: 4px; }

/* 熱力圖 */
.heat-table { border-collapse: collapse; }
.heat-table th, .heat-table td {
  padding: 6px 10px; font-size: 12px; text-align: right;
  border: 1px solid var(--border);
  font-variant-numeric: tabular-nums;
}
.heat-table th:first-child, .heat-table td:first-child {
  text-align: left; font-weight: 700; color: var(--muted);
}
.heat-table thead th { background: var(--bg-2); color: var(--text); }